Improve Quality + Upskilling
Front DESK REception upSkilling, Exchange and Training in lifelong career guidance.
The Project
DESK RESET
The European Desk Reset project started in November 2021 and will end in August 2024. This European project funded by the Erasmus + programme brings together six partners from several European countries (Belgium, Greece, Italy, France).
The ambition of all these partners is to develop and implement a project around the evolution of the practices of reception and information officers in Lifelong guidance centres.
More specifically, the project will enable to train the reception staff of the lifelong guidance centres in order to strengthen their skills and allow them to adapt to the evolution of their practices.
Target Groups
Desk reception officer in lifelong Guidance
Professionals in Lifelong guidance working in cooperation with desk reception officers
The projet in brief
Objectives
Strengthen the quality of front desk reception services in Lifelong guidance centres
Upskill the function of reception officer in Lifelong guidance centres
More specifically the project will aim to ease the development by lifelong guidance centres of new reception practices adapted to the needs of the public.
3 steps
Results
Portfolio
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The Portfolio of 21st reception practices in Lifelong Guidance should enable the project to reach the following expected outcomes:
- Greater interest of European Lifelong guidance professionals in desk reception practices.
- Better knowledge among European stakeholders of new desk reception practices implemented in lifelong guidance.
- Increase in new methods, tools and resources for desk-reception officers in lifelong guidance in Europe.
- Increase in the number of new innovative practices tested within the lifelong guidance desk reception in Europe.
Video
Skill Repository
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The Skills Repository and Non-formal Validation Framework should enable the project to reach the following expected outcomes:
- Better up-to-date knowledge among European stakeholders of the skills needed to perform the function of desk reception officer today in lifelong guidance.
- Better up-to-date knowledge among European stakeholders of the job profile and the missions of the reception officer in lifelong guidance.
- Better recognition of the role and the professional skills of desk reception officers in lifelong guidance.
Video
Training Programme
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The Training programme materials and design should enable the project to reach the following expected outcomes:
- Increase in the number of existing learning materials in Europe to train front desk officer in lifelong guidance.
- Development and strengthening of desk reception officers' skills in Europe.
Video
Head
Project Coordinator
5 partners
Partners
Cité des métiers de Bruxelles
BELGIUM
Aintek Symvouloi Epicheiriseon Efarmoges Ypsilis Technologias Ekpaidefsi Anonymi Etaireia
GREECE
Video Presentation
Porta Futuro - Municpality of Bari
ITALY1 partners
Associated Partners
Barcelona Activa
SPAIN