The training program is composed of 7 training modules. Each module consists of online and on-site exercises, but the on-site exercises are done only after completing the online exercises. The participants can do the online exercises only if they wish. The online exercises can be done from home or the office, (with no set time limits) The on-site training programme duration is 3 days. Before and after the training, the participant must complete a self-assessment to measure the entry and exit competence level.
At the end of the program, two levels of certifications are available:
Level 1 is delivered after completing the online exercises and passing the assessment test; Level 2 is delivered after completing the online exercises and onsite exercises and passing the assessment test.
Open badges will be issued for each module so that participants can complete the module of their choice and be aware of the skills they have acquired.
Professionals will be trained to become trainers for this programme. This means that these professionals will be trained to facilitate this training programme in their centers.
The main topics addressed in the programme will be:
- the Reception of visitors,
- the Information Management Skills,
- the Management of unusual situations and demands,
- the Project management and multitasking and organizational skills
- the Conflict management
- the Space management
- last but not least Digital and technical skills